Refund & Cancellation Policy
We want you to be treated fairly. Here is how cancellations and refunds work at ClipForge.
Cancelling
- You can cancel at any time using Manage subscription in the app.
- If you cancel during a free trial, you won't be charged.
- If you cancel a paid plan, you keep access until the end of the billing period you've paid for, and you won't be billed again.
Refunds
- Credits that have been used to create clips, trailers or other outputs are not refundable, because the processing has already been done.
- If you've paid and want to stop, contact us within 14 days of the payment and we'll refund the unused part of that period on request.
- If a job fails because of a fault on our side, the credits for it are returned automatically, or we'll put them back on request.
- If you were charged by mistake, tell us and we'll put it right.
Your statutory rights
If you are a UK consumer, you have a right to cancel digital services within 14 days of purchase. By starting to use credits you ask us to begin the service straight away and you agree that the right to cancel is lost for the part of the service already used. This does not affect your other legal rights.
How to ask
Email [email protected] from the address on your account, and include your licence key. We aim to reply within 2 working days. Approved refunds go back to your original payment method.